Your Account/Pay Your Bill

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Frequently Asked Questions


Corporate Related Questions

How do I contact Georgia Farm Bureau?

Member Services Phone: 1-800-633-5432, or if you know the 4-digit extension, please dial (478) 474-0679.
Address: 1620 Bass Road
Macon GA 31210
or
P.O. Box 7008
Macon GA 31209


We also have a local office in each county. You can also contact the state office by e-mail. Please see Contact Us page for more information.

What are your hours of operation?

The Home Office is open Monday through Friday, 8:00a.m. to 4:30p.m.
The Member Services Department hours are Monday through Friday, 7:00a.m. to 6:00p.m.

The Claims Resource Center hours are Monday through Friday, 7:00a.m. to 6:00p.m.

How can I find a local Georgia Farm Bureau Office?
Please see Contact Us page and use the County Locator.
Where can I learn more about Georgia Farm Bureau?
Please see our About Us page to find information and news items related to Georgia Farm Bureau.

Member Benefits/Member Services Questions

How do I join Georgia Farm Bureau?

Joining Farm Bureau is made easy by visiting one of our local county offices. We have 159 county offices available for your service.

 

We have a local office in each county. Use the County Locator on the Contact Us page to find the county office closest to you.

How do I pay my Membership Dues?

We offer several payment options for renewal membership. Dues are $25.00 annually and may be paid at your local county office, by phone or online.

To utilize the online payment feature, simply log in at the "Your Account" menu item at the top of this web page and complete the registration process. Then, using your Visa, MasterCard or Discover card, select 'Pay Amount Due' link on the next page of the Members site to begin the payment process.

We have a local office in each county. Use the County Locator on the Contact Us page to find the county office closest to you.

Who do I call about Membership questions?

As a first point of contact, please call or visit your local county office. We have a local office in each county. Use the County Locator on the Contact Us page to find the county office closest to you.

or
Georgia Farm Bureau Federation
Member Services Department
1620 Bass Road
Macon, GA 31209
1-800-633-5432, ext. 3700
Monday through Friday, 7:00am to 6:00pm
or

Please see our Contact Us page to e-mail your question.

What member services do you offer?

 

 

We offer a full line of insurance products from Farm, Home, Auto, and Light Commercial, to Health, Life and more.  We offer an even bigger selection of services to our Members.  For a complete listing of these services please see our Member Benefits page..


General Insurance Questions

What insurance products are offered by the Farm Bureau Insurance Companies?

Our Agents sell and service the following insurance products:

• Personal automobile
• Business automobile
• Homeowner
• Farm package policy
• Mobile/manufactured homeowner
• Business owner
• Personal fire package policy
• Commercial package policy
• Personal general liability
• Personal and commercial umbrella liability policies
• Personal inland marine
• Church insurance
• Crop insurance
• Blue Cross Blue Shield health insurance
• Life insurance
• Disability income
• Annuity
• Long Term Care, and
• Cancer policies.

Please contact your agent for more detailed information on these products. Use the County Locator on the Contact Us page to find the county office closest to you.

Who do I contact about my life insurance policy?

Please feel free to contact your agent with any questions regarding your life insurance policy. Use the County Locator on the Contact Us page to find the county office closest to you.

You may also contact Southern Farm Bureau Life Insurance Company directly at (601) 981-7422

I have been notified that my Vehicle ID Number (VIN) was not found in the Georgia Department of Revenue database.  What do I do?

You should compare the Vehicle ID Number (VIN) on your tag receipt and insurance card to the VIN plate located on the inside panel of your car door or on the dash of the car. If there is a discrepancy between the number on the tag receipt and the plate on the vehicle, notify your tag office for correction. If the discrepancy is with the insurance card, notify your county Farm Bureau agent. 


Claims Related Questions

What should I do if I have an accident?
1. Assist with any injuries immediately. Notify police. If you are able, move your vehicle to the side of the road to avoid further injury or loss.

2. Gather information: the other party's insurance company and policy number, the year, make, model, and license plate of the other vehicle; names, addresses, and telephone numbers of all drivers, passengers, and witnesses; which, if any, police department files a report. If the car is towed, find out where the car will be held.

3. Call our Claims Resource Center at (855) 432-2567 to report the loss..
You can use our After Hours Claims Reporting Hotline by calling toll free, (866) 8GA-FARM / (866) 842-3276. This service is available from 6:00pm to 7:00am, Monday through Friday and twenty-four hours on weekends and holidays.

4. If you have a camera, photograph the accident scene and the cars and people involved. Pictures make it easier for you to describe and remember what happened and who was involved.
What should I do if I have a loss to my home?
1. Survey your damage to determine the extent of the loss.

2. Take actions to protect your property from further loss (such as covering your house with a tarp to keep out the elements).

3. Call our Claims Resource Center at (855) 432-2567 to report the loss..
You can use our After Hours Claims Reporting Hotline by calling toll free, (866) 8GA-FARM / (866) 842-3276. This service is available from 6:00pm to 7:00am, Monday through Friday and twenty-four hours on weekends and holidays.

4. Make plans to meet with your claims representative for inspection of your property.

5. Make a list of any questions you may have about your loss. Write them down so you will be sure to ask all questions about any concerns. Here are some possible questions:
1. What is the amount of my deductible?
2. Does my policy have replacement cost coverage?
3. Is my policy an actual cash value policy?
4. How will my check be made payable?
5. Will my mortgagee or lien holder be included in payment?

It's a GREAT idea to be prepared BEFORE a loss occurs. One way to do that is by completing a HOME INVENTORY. Members may complete our Home Inventory Form by downloading them from here.
How do I report a loss?
Please notify our claims resource center at (855) 432-2567 to report the loss. To report a claim when Georgia Farm Bureau is closed, please use our After Hours Claims Reporting Hotline by calling toll free, (866) 8GA-FARM / (866) 842-3276. This service is available from 6:00pm to 7:00am, Monday through Friday and twenty-four hours on weekends and holidays.
What is a deductible?
A deductible is the dollar amount that you are responsible to pay if you file a claim covered under your policy.

Policy Related Questions

Where do I send my payment?
You may take your payment to your local Farm Bureau Office, or you may mail it to:
Georgia Farm Bureau Insurance
P.O. Box 7408
Macon GA 31209

Or for eligible policies, you may make a payment via the Member Services site (go to 'Members LOG in Here' menu at left). Click on the 'Pay Amount Due' link on the menu or on your policy detail to begin the process to use your MasterCard, Visa, or Discover credit card.
Do you take payments over the phone?
This is offered in the county offices.
What billing and payment options do you offer?
For most lines of insurance, you can pay the premium up front (pre-paid for the policy term) or on installments. We also offer a premium finance service.

Currently, we accept check, money order Visa, MasterCard or Discover card for payment in every county office. We accept cash in a limited number of county offices.

For eligible policies, you may also pay your premium online via the Member Services website (go to 'Members LOG in Here' menu at left). Click on the 'Pay Amount Due' link on the menu to begin the payment process. We now accept your Visa, MasterCard, or Discover card via our website.

For more detailed information, please contact your agent. Please see Contact Us page and use the County Locator.
I make monthly payments on a Premium Finance contract. If I make a change to my policy and it creates an additional bill, is the additional amount added to Premium Finance contract?
No, any additional bills are to be paid separately in addition to your monthly Premium Finance payment.
If I use the drop box at my county office to make a payment, will the payment be receipted using the same date I put it in the box?
We require a signed reinstatement application for any policy when the premium payment is more than 20 days late. A signed reinstatement application is also required if a cancellation notice is mailed to you and payment is not received by the effective date of the cancellation. We will not receipt these payments if you leave them in the drop box. You must see your agent in order to pay your premium and to reinstate your policy.
I am in another county and want to pay my bill. Can I go to any GFB county office and pay my bill?
Yes, provided your premium is not past due. If the payment is for a past due bill, you must make payment in the county where you are a member.
How do I make changes to my policy?
Please contact your agent for proper processing of all policy changes. Please see our Contact Us page to use the County Locator.
What do I need to do if I have moved to a new address?

Please contact your agent to make the necessary address change.  It is important that we update your address so you will receive future policy correspondence including your declarations page, billing notices, and possibly a refund just to name a few.  Additionally, moving to a new location may affect your coverage.  Your agent will be able to assist you.


Please see our Contact Us page to use the County Locator.
How can I cancel my policy?

You may contact your local agent to sign a cancellation request. Please see our Contact Us page to use the County Locator.

You may also submit a written signed cancellation request to the Georgia Farm Bureau at P.O. Box 7008 Macon, GA 31209-7008. The request should include the policy number, the effective date of the cancellation and the reason you are requesting cancellation. If you have moved, we will need your new mailing address to ensure your refund is sent to the correct address.  If your premium is paid from an escrow account by your mortgage company, any refund of premium will be sent to them.

 

If canceling your automobile policy, use the link shown below for additional information regarding Georgia’s law for continuous coverage from the Georgia Department of Revenue. http://motor.etax.dor.ga.gov/motor/insurance/insurpenalties.asp  


What policy discounts are available on private passenger cars?

We offer the opportunity to lower your premium through the following discounts:

      • Driver Training
      • Good Student
      • Anti-Theft Devices
      • Passive Restraints
      • Safe Driver
      • Defensive Driver
      • Membership Longevity
      • Ultra Preferred Auto Rates
For my auto insurance, why must I list all household members when they do not drive my car?

For rating and acceptability purposes, all eligible drivers & frequent operators residing in the household must be listed.

Who do I contact about my life insurance policy?
Please feel free to contact your agent with any questions regarding your life insurance policy. Please see our Contact Us page to use the County Locator.

You may also contact Southern Farm Bureau Life Insurance Company directly at (601) 981-7422.
What discounts are available on homeowner policies?

We offer the opportunity to lower your premium through the following discounts:

  • New Home Construction
  • Fire or Smoke Alarm
  • Deadbolt locks
  • Fire extinguishers
  • Ultra Sonic Local Alarm
  • Complete Local Burglar Alarm
  • Fire and/or Burglar Alarm reporting to either a Fire Department, Police Station or Central Station
What should I do if I now rent my home/Mobile home to someone else?
Please contact your agent for the proper policy to cover this exposure.

Please see our Contact Us page to use the County Locator.
Can I keep coverage on my dwelling if it is now vacant?
Coverage may be available through our Brokerage Department. Please contact your agent for eligibility requirements.

Please see our Contact Us page to use the County Locator.
Do I have to be a member of Georgia Farm Bureau in order to obtain insurance?

Yes.  Annual membership is required to purchase insurance through Georgia Farm Bureau.   Your membership will offer many other savings and discount programs as well.  Please see our Member Benefits page to learn more.

Will my auto policy be non-renewed or canceled if I have an accident?

The type of accident, number of accidents, and Georgia state law all affect the determination.


Understanding Your Auto Insurance

What is comprehensive or other than collision coverage?

This coverage pays for losses resulting from incidents other than collision.  For example comprehensive insurance covers damage to your car if it is stolen, damaged by flood, fire, animals, or glass breakage, etc.

What is collision coverage?

Collision means the upset of your covered auto or its impact with another vehicle or object.  For example collision insurance covers damage to you car resulting from a collision with another vehicle or object, such as a tree.

What is Underinsured Motorist?

The insurer will pay damages up to specified limits for bodily injury damages, if the limits of liability under the liable motorist’s policy are depleted and they cannot pay the full amount for which they are liable for damage.

What difference is reduced UM coverage versus excess UM coverage?

Excess – provides additional protection at a higher premium than coverage you currently have, if not already chosen. If you or other eligible insureds are injured or have property damage caused by an uninsured or underinsured motorist, the excess UM provides protection that will pay for your damages in addition to the at-fault driver’s Liability Coverage limit up to your excess UM limit.
Reduced – comparable to the coverage you may currently have. It provides less protection that the excess UM coverage but the premium is available at a lower cost. This coverage will only pay up to the difference between the at-fault driver’s Liability Coverage and your coverage.

What is uninsured motorist coverage?

Uninsured motorist coverage provides you coverage for bodily injury and property damage in the event you are involved in an accident caused by the operator of an uninsured vehicle.

What is bodily injury liability?

Bodily injury ad defined by our auto policy, refers to bodily harm, sickness or disease, including death that results from an auto accident.

What is medical payments coverage?

Medical payments coverage as defined by our auto policy refers to all reasonable and necessary medical expenses, including necessary medical, surgical, dental, x-ray and rehabilitative services that you incur as a result of an automobile accident.

What is Loss of Use?

This coverage pays fro a rental vehicle when the insured’s vehicle is out of commission as a result of a loss covered under comprehensive or collision coverage’s.


Understanding Your Property Insurance

What is Dwelling Coverage?

Listed as Coverage A in our homeowners policy, it provides coverage for the dwelling on the residence premises shown in the Declarations, including structures attached to the dwelling.

What is Other Structures Coverage?

Known as Coverage B in our homeowners policy, this provides coverage for other structures on the residence premises set apart from the dwelling by clear space.  This includes structures connected to the dwelling by only a fence, utility, line, or similar connection. Examples are detached garages, storage sheds, etc.

What is Personal Property Coverage?

This is referred to as Coverage C in our homeowners policy.  It provides coverage for personal property owned or used by an insured while it is anywhere in the world.

What is Loss of Use on a Property Policy?

Loss of Use, or Coverage D as written in our homeowners policy, provides coverage for Additional Living Expense or Fair Rental Value when a covered loss makes the part of the residence premises where you reside not fit to live in.

What is Additional Living Expense?

Additional Living Expense, as written in our homeowners policy, means any necessary increase in living expenses incurred by you so that your household can maintain its normal standard of living.

What is Personal Liability Coverage?

Known as Coverage E in our homeowners policy, this provides coverage for personal liability when a claim is made or a suit is brought against an insured for damages because of bodily injury or property damage caused by an occurrence.

What is bodily injury?

Bodily injury, as defined by our homeowners policy, means bodily harm, sickness or disease, including required care, loss of services, and death that results.

What is property damage?

Property damage, as defined by our homeowners policy, means physical injury to, destruction of, or loss of use of tangible property.

What is an occurrence?

An occurrence, as defined by our homeowners policy, is an accident, including exposure to conditions, which results, during the policy period, in bodily injury, or property damage.

Is there Medical Payments Coverage on a Property Policy?

Yes!  Coverage F, as written in our homeowners policy, provides coverage for medical payments to others, injured on the insured location, for the necessary medical expenses that are incurred or medically ascertained within three years from the date of the accident causing bodily injury.


Website Related Questions

Where do I report a website problem?
Please e-mail Member Services concerning a website problem.
Who can I call if I have a web-related problem?
Please call our Member Services Department at 1-800-633-5432 between the hours of 7:00a.m. and 6:00p.m. Monday through Friday. OPTION 1
Why can't I see all of my policies on the website?
For your privacy you have been issued one or more PINs that, once registered on the website, will give you access to your insurance policies on-line. You will receive notification of these PINs at each renewal of your on-line policies.
At this time we are only providing access to the following lines of business:
• Business Auto
• Personal Auto
• Homeowner
• Inland Marine
• Mobile Home
• Personal Fire
• Farm Package Policy
It is our goal in the future to provide access to all lines of business online.
What is my PIN and where do I register it?
A Personal Identification Number (PIN) is assigned to each of your on-line policies. The same PIN may apply to more than one policy. With the renewal of each of your on-line insurance policies, you will receive a Special Notice that lists the PIN for that policy and any other policies to which it applies.

You may also call our Member Services Department at 1-800-633-5432 and receive your PIN number immediately.

To register a PIN go to "Members LOG in Here" in the menu at left and sign in. Find the "Change Your Account" link located under Account Services in the navigation pane on the left side of that page. Enter the PIN(s) for your policies and click the submit button at the bottom of the page.
I just made a change to my policy but the information on the website does not reflect it. Why?
When you request a change to your policy via your agent it takes several days for that change to be processed through our systems. The results of changes will appear on the website the day after the change is processed on our system.

Online Payment Related Questions

Can I pay my policy premium online?
Yes. We now accept Visa, MasterCard, and Discover cards as payment for eligible policies via our secured Members website.

If you have a Visa or MasterCard Check Card that you can use as a credit card at a store, then you can use it to make a payment. It will be processed as a credit card. We also accept any debit card that has the ACCEL, Pulse, or Star Logo on the back of the card. This includes ATM cards.

To use either type card, click on "Your Account" at the top of the page and enter your password information to begin the payment process.

We are unable to accept Debit/ATM cards at this time.
What policies are eligible for online payments?
To be eligible for online payments a policy must meet the following requirements:

A) It must be one of the following lines of business:
• Business Auto
• Personal Auto
• Homeowner
• Inland Marine
• Mobile Home
• Personal Fire
• Farm Package Policy.

B) Be currently in force (not cancelled or lapsed) and not past its due date.

C) Have an amount currently due - we do not allow pre-payment of installments online.

D) Not be undergoing any special processing. Certain changes require special processing that prevents us from taking an online payment and the policy will be temporarily flagged as ineligible for online payments. Contact your agent for additional information in this situation. Please see our Contact Us page to use the County Locator.

Premium finance contracts are not eligible to be paid online, however any additional bill generated as a result of changes would be eligible provided it meets all other requirements.
How soon will my credit card be charged? How soon will my payment be applied to my policy?
Your credit card is charged immediately upon your authorization of the transaction. The money will be applied to your policy (or policies) in our next daily processing cycle.
The web site will not let me pay my policy because it is past the due date. What can I do?
You may still be able to make a payment through your local County Farm Bureau office.

Please see our Contact Us page to use the County Locator.
Will I get a receipt?
You will get an online receipt that you may print out. In addition we will e-mail you a copy of your receipt.
I just made a payment and now when I view the list of amounts due the policy still shows as having an amount due but it is not eligible for online payments. Why?
Until we can complete the process of applying your payment to your policy the policy will still show an amount due. However since we know you've made a payment we flag it as not being eligible to be paid online again.
Is my credit card information secure?
We take a number of steps to protect your privacy and your credit card information.

1) All communications between your computer and ours is secured by the strongest permissible SSL encryption - 128 bit. We use one of the industry leaders in internet security to obtain our site certificates - Verisign.

2) We do not store your credit card information beyond the life of your online session with us. Once your transaction is complete and you log off we do not keep your card number or other sensitive card information.
I want to pay my membership and my premium. Why is this being handled as two transactions?
Membership dues go to your local County Farm Bureau organization while premiums go to the Georgia Farm Bureau Insurance Companies. We have to keep these funds separate.
Why do you want my phone number in order to make a payment?
We need a phone number so that we may contact you in the event there is any problem with the payment that could cause your insurance coverage to lapse. This is the only time we will use this information. We will not use it for sales purposes.
How will these payments appear on my credit card statement?
Membership payments will appear as 'County Farm Bureau' on your statement. Premium payments will appear as 'Georgia Farm Bureau Insurance' on your statement. If you pay multiple premiums at one time there will be a single transaction for the total amount of the premiums.
Can I pay with debit card or check card?
If you have a Visa or MasterCard Check Card that you can use as a credit card at a store you can use it to make a payment here. It will be processed as a credit card. We also accept any debit card that has the ACCEL, Pulse, or Star Logo on the back of the card. This includes ATM cards.
Can I pay with credit card at my local county office?
Yes. Your local county office can accept credit cards under the same conditions listed above.

Please see our Contact Us page to use the County Locator.
Why is some information displaying as asterisks on the Amount Due screen and on my receipt?
Certain information such as policy number and Vehicle Identification Number (VIN) are being masked to further protect your personal information.
Why do I see more policies on the amount due screen than I do under policy inquiry?
Because policy inquiry may display sensitive and private information, you must register the PIN for that policy in order to view it. No PIN is required to make a payment as no sensitive or private information is displayed during the payment process.